"At the end of any call, I want to leave the other person with a smile on their face."
Meet Susan, part of the Deaf Lottery Contact Centre team.
"I love working for such an excellent cause, and have met so many amazing people."
Meet Clare, part of the Deaf Services Contact Centre team.
We caught up with Deaf Services IT Manager Jim Gordon to talk about his fascinating journey with the organisation, his achievements, and what it really means to support the Deaf Community.